Privacy Policy

Last Updated: April 15, 2025

Cartelug ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information:
    • Your full name, as provided on order forms.
    • Your contact information, such as your WhatsApp phone number (when you contact us or complete an order via WhatsApp redirect) or your email address (if you contact us via email).
    • Your Instagram username, if you order the Instagram Likes Boost service.
  • Order Information:
    • Details of the service package you select (e.g., Netflix 2 Months, Spotify 1 Year, 5k Instagram Likes).
    • The price associated with your selected package.
    • Your chosen payment method (MTN Mobile Money or Airtel Money).
  • Support Communications: Information you provide when you contact us for support, including the nature of your issue (e.g., Netflix Household issue, Prime Video issue).
  • Feedback and Testimonials: We may collect feedback you provide, and testimonials might be used on our site (as seen with image testimonials).
  • Usage Data (Potentially): While not explicitly detailed in the provided code, like most websites, we might automatically collect basic information when you visit our site (e.g., browser type, pages visited).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Your Orders: To fulfill your requests for streaming support or Instagram boost services, primarily by transmitting order details via WhatsApp to our processing team.
  • To Provide Customer Support: To respond to your inquiries, troubleshoot problems (like the Netflix fixes), and provide assistance.
  • To Communicate With You: To send order confirmations or updates related to your service or support requests, typically via WhatsApp or Email.
  • To Improve Our Services: To analyze feedback and understand customer needs to enhance our offerings.

3. How We Share Your Information

Your information is primarily shared as follows:

  • Internally & via WhatsApp: Order details (name, package, payment method choice, username if applicable) and support requests are transmitted via WhatsApp to our internal team for processing and handling. Your WhatsApp phone number is inherently shared when using this communication method.
  • Third-Party Service Providers: We may use third-party services for website hosting or analytics, but the provided code does not detail specific providers or data shared with them. We do not share your personal details directly with the streaming platforms (Netflix, Spotify, Prime Video) or Instagram as part of our standard service process.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and transmission of information over the internet (including via WhatsApp or email) carries inherent risks.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Privacy Rights

Depending on your location (primarily Uganda), you may have certain rights regarding your personal information, such as the right to access, correct, or request deletion of your data. Please contact us using the details below to inquire about these rights.

7. Children's Privacy

Our services are not directed to individuals under the age of 18, in accordance with Ugandan data protection and child protection laws. We do not knowingly collect personal information from children or individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: carteluganda@gmail.com
  • WhatsApp: +256 762 193 386